How can SSgt Williams best influence his subordinates who are experiencing conflict?

Fostering open communication is an effective way for SSgt Williams to influence his subordinates who are experiencing conflict. Open communication creates an environment where team members feel safe expressing their feelings, concerns, and perspectives. This allows for issues to be addressed directly, misunderstandings to be clarified, and potential resolutions to emerge collaboratively.

When subordinates have the opportunity to share their thoughts and feelings, they are more likely to feel heard and valued, which can alleviate tension and help rebuild relationships. Additionally, open communication encourages transparency and trust within the team, making conflict resolution more manageable and promoting a culture of collaboration.

In contrast, mandating changes to work styles, enforcing strict discipline, or providing additional work can exacerbate tensions and feelings of resentment, as these approaches may come off as authoritarian or dismissive of the underlying issues. Such strategies often fail to address the root causes of conflict and can diminish morale, whereas fostering open communication actively engages team members in the problem-solving process.