What step does SSgt Scott emphasize to Wills to rebuild trust?

Taking responsibility for mistakes is a crucial step in rebuilding trust because it demonstrates accountability and integrity. When individuals acknowledge their errors, it promotes transparency and shows that they are willing to own up to their actions, which can create a foundation for rebuilding relationships. This behavior can help restore confidence among team members, as it signals that a leader is not only aware of their shortcomings but is also committed to learning and improving from them. By taking responsibility, a leader fosters an environment where mistakes can be addressed openly, reducing feelings of defensiveness or mistrust. This is particularly important in leadership roles, where the expectation for reliability and ethical behavior is essential for maintaining high morale and effective team dynamics.